At Jolie Peau, we offer a variety of services including:
laser hair, pigment & tattoo removal, microdermabrasion, chemical peels, eyelash extensions, microblading, permanent make-up, nail services, and beauty facials to meet all your aesthetic needs!
*Jolie Peau reserves the right to change/update policies and pricing from time to time without warning. All active policies will be outlined on this page of the official website. Please call your location of choice for further explanation, should you have questions. All bookings and clients are subject to company policies, and by making an appointment you are agreeing the terms and conditions of service by Jolie Peau and any of its affiliates.
Pre-paid vouchers are only valid at the location purchase for. Full price will be charged at check-in if the voucher presented is invalid at the location booked. Credit card number required to book and hold an appointment at any Jolie Peau location. Credit cards on file will be used for Missed Appointment/Late cancel fees, should they apply. Credit cards will also be charged due fees for selected service. Unused credits booked and paid for online will be refunded when cancelled and unused with 48+ hrs notice.
Missed Appointment/Late Cancel/Late Arrival:
After 15 minutes or 50% of the appointment time passing, the appointment is considered missed. All appointments must be cancelled with 48+ hours notice to avoid a cancellation fee. In the event you need to cancel/rebook an appointment after the grace period (48 hours) has passed, this is considered Late Cancel. Late Cancel is subject to the same fees as a Missed Appointment with the exception of emergencies. Jolie Peau reserves the right to decline "emergency" consideration. From time to time Jolie Peau may be required to cancel pre-booked appointments due to unforeseen circumstances. Jolie Peau does not offer compensation for rebooked client appointments, but will diligently rebook cancelled appointments in the same order that they were cancelled.
Missed Appointment/Late Cancel Fees:
Laser/Permanent Make-up: $50 + GST
Nail: $15 + GST
All other services: $30 + GST
Refunds/Transfer of Services/Store Credit:
Pre-paid services may be transferred/issued in store credit with the approval of Jolie Peau. Conditions apply. Please speak to a Jolie Peau team member regarding your unused credits. Unused/pre-paid credits will not be refunded unless booked/charged in error. In all other circumstances Jolie Peau holds a no refund policy, all sales subject to exchange only.
Eyelash extension applications are guaranteed for up to 48 hours. Please reference after care sheet offered by your technician/reception at the end of your appointment for care in maintaining your extensions. All fills require 50% of your extensions to be intact and salvageable other wise a new set will be required. Pre-paid fills can be exchanged for a new set (subject to additional $30 fee).
Laser treatments are guaranteed on a by appointment basis. All laser appointments will be deducted from account credits. Should a laser session not take full effect, a "make-up" treatment will be granted after all pre-paid treatments have been completed. "Make-up" treatments are non-transferrable and valued at $0 and are subject to the correct assessment detailed and approved at the discretion of Jolie Peau Staff. The past session will not be refunded/credited back to your account. Test patch is recommended for certain skin/hair types to ensure that laser is a suited effort for you. Certain conditions may mean that you require more than the recommended treatments, by receiving services at any Jolie Peau location you understand that Jolie Peau will do their best to help you achieve your desired results, but you also release Jolie Peau from liability under unforeseen circumstances should you not be able to achieve this within your preferred circumstance.
Conditions for service:
By receiving services at any Jolie Peau location, you agree and accept the conditions to refrain from slander, defamation, false representation of the company and its staff in full or in part. Jolie Peau has zero tolerance for the following mistreatment forms including but not limited to: abuse, yelling, name-calling, racial comments, discrimination etc. You understand and accept that service may be refused/withheld until all negative matters are resolved, and that Jolie Peau and/or its staff may pursue legal action and damage claims for any negative behaviour of the sort. An additional fee of $100 may be charged relating to administrative hours required to manage and sort such matters and will be due upon re-opening a client file/account or re-commencement of services.
All pricing is subject to GST and other applicable fees at checkout.